Support
How can we help?
Most things you can fix in a tap — and for everything else, the Nishnush team is one email away.
Email the team
Have a question, hit a problem, or want to suggest a feature? Write to us from the email on your account so we can find you quickly.
Send an emailWe typically reply within 1–2 business days, Sunday to Thursday.
Browse by topic
Getting started
The three ways to log a meal — photo, text or voice — and how your personalized daily targets are set.
See how it works →Accuracy & editing
How the AI estimates your plate, and how to adjust any calorie or macro value yourself.
Read the FAQ →Your numbers
Work out your BMI, BMR and daily calorie target with our free, instant calculators.
Open calculators →Account & data
Delete your account and all your data permanently — from inside the app or by email.
Delete account →Support questions
My photo estimate looks off — can I fix it? +
Yes. Every calorie and macro value in Nishnush is editable — open the entry and adjust it. For better estimates, shoot one plate at a time in good light, from above, with the whole dish in frame.
How do I cancel or manage my subscription? +
Subscriptions are billed by Apple or Google, so you manage them in your store account: on iOS, Settings → your name → Subscriptions; on Android, Play Store → profile → Payments & subscriptions. Cancelling stops the next renewal, and you keep premium until the current period ends.
I subscribed but premium isn’t active. +
First, make sure you’re signed in with the same Apple or Google account you purchased with, then tap “Restore purchases” in the app’s settings. If it still doesn’t unlock, email office@furmanlabs.com and we’ll sort it out.
How do I switch between Hebrew and English? +
Nishnush works fully in both, with proper right-to-left Hebrew. Change the language in the app’s settings at any time — the interface and your food labels follow your choice.
How do I delete my account and all my data? +
Open Settings → Delete Account in the app to remove everything permanently and immediately. If you can’t access the app, email us from your account address and we’ll delete it within 30 days.
I found a bug or have a feature idea. +
We’d love to hear it. Email office@furmanlabs.com with what happened (a screenshot helps) or what you’d like to see — real feedback shapes what we build next.
Is my data private? +
Your meals and photos belong to you, are stored securely, and are never sold. Our Privacy Policy spells out exactly what we collect and how it’s used.
